PIZZA CAPITAL LTD
Company Address: 123 Whitehill Road, Brinsworth, Rotherham, England, S60 5HY
Phone: 01709 721999
Email: pizzacapital.ltd@outlook.com
This Delivery Policy explains how we handle order preparation, delivery time, service coverage and delivery-related issues for customers placing orders through our website.
1. Delivery Area
We provide free local delivery to Rotherham and surrounding areas within our active service zone.
Delivery availability may vary depending on distance, order volume, opening hours, and road conditions.
Orders placed outside our delivery area may be declined or may require collection instead of delivery.
2. Delivery Charge
We do not charge a separate delivery fee for standard local delivery within our service area.
Delivery is included at no extra cost for eligible orders.
3. Delivery Time
Delivery times are estimates only. In normal circumstances, most orders are delivered within 35 to 75 minutes after order confirmation.
During busy periods, weekends, holidays, bad weather, or high demand, delivery may take longer.
4. Order Preparation
Orders are prepared after payment has been successfully processed and the order has been confirmed.
We aim to prepare all food fresh and dispatch it as quickly as possible.
5. Delivery Requirements
To help us complete delivery successfully, customers must provide:
- a correct full delivery address
- a valid phone number
- clear access instructions if needed
We are not responsible for delays or failed delivery caused by incorrect or incomplete customer information.
6. Failed or Missed Delivery
If we are unable to complete delivery because the customer is unavailable, unreachable, or has provided incorrect details, the order may be marked as completed and may not be eligible for a full refund.
Where appropriate, we may offer to resend or review the issue on a case-by-case basis.
7. Order Confirmation
After successful checkout, customers will receive an order confirmation by email.
Please check the confirmation carefully and contact us as soon as possible if any details need to be corrected.
8. Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us promptly with your order number and a clear description of the issue.
Where the issue is verified, we may offer a replacement, partial refund, or full refund depending on the circumstances.
9. Delivery Delays
We are not responsible for delays caused by traffic, weather, high order volume, road closures, or other events outside our control.
We will always aim to keep customers informed where possible.
10. Contact Us
If you have any questions about delivery, please contact us:
PIZZA CAPITAL LTD
123 Whitehill Road, Brinsworth, Rotherham, England, S60 5HY
Phone: 01709 721999
Email: pizzacapital.ltd@outlook.com